Customer Service Representative (CSR) - Kickstart Your Career at TTEC

Are you ready to launch your career in customer service with a global leader? TTEC is hiring passionate Customer Service Representatives (CSRs) to join our dynamic team in Bali. As a CSR, you'll be the voice of our brand, delivering exceptional service and building long-lasting customer relationships. Our team in Bali is dedicated to providing top-notch customer support, and we're looking for individuals who are not only skilled but also enthusiastic about making a difference.

TTEC is a global leader in customer experience solutions, and our Bali office is a vibrant hub of talent and innovation. In this role, you'll handle inbound and outbound customer interactions, using our state-of-the-art contact center software to ensure seamless communication. Whether you're resolving queries, processing orders, or troubleshooting issues, your daily tasks will be designed to enhance customer satisfaction and drive business growth.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Process customer orders and transactions using our proprietary CRM system, ensuring all details are accurately recorded and communicated.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members when necessary.
• Adhere to TTEC's service standards and quality metrics, maintaining high levels of customer satisfaction.
• Collaborate with cross-functional teams to ensure a cohesive and efficient customer service experience.
• Stay updated with industry trends and best practices in customer service, applying this knowledge to improve service delivery.
• Participate in regular training sessions to enhance your skills and stay current with company policies and procedures.
• Contribute to team goals by actively seeking ways to improve processes and customer interactions.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent, with at least 1 year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Basic computer literacy, with experience using CRM and contact center software.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Customer-centric mindset, with a genuine desire to help and assist others.
• Willingness to travel and work in different locations within Bali.
• Flexible schedule, including evenings, weekends, and holidays, as needed.

🛠️ Keahlian

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