Field Collection Team Leader (Jayapura)

Join Kredivo Group as a Field Collection Team Leader in Jayapura, Papua, and lead a dynamic team dedicated to achieving collection targets while ensuring operational excellence. This role offers a unique opportunity to drive performance through strategic monitoring and data-driven decision-making. In this high-impact position, you'll be responsible for managing a team of field collectors, ensuring they adhere to strict collection protocols, and achieving outstanding results. Kredivo Group, a leading financial services company, is committed to innovation and excellence, providing a supportive environment for professional growth.

As a Field Collection Team Leader in Jayapura, you will play a crucial role in maintaining Kredivo Group's reputation for reliability and efficiency. Your daily tasks will include team management, performance tracking, and implementing strategies to improve collection efficiency. You'll work closely with regional managers and other stakeholders to ensure seamless operations and exceptional customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of field collectors, ensuring they meet daily and monthly collection targets.
• Monitor and track collection performance using Kredivo Group's proprietary software, ensuring data accuracy and compliance with internal policies.
• Conduct regular team meetings to discuss performance, provide feedback, and address any issues that may arise.
• Develop and implement strategies to improve collection efficiency and reduce delinquency rates.
• Ensure all field collectors adhere to Kredivo Group's collection protocols and guidelines.
• Collaborate with regional managers and other stakeholders to address operational challenges and improve overall performance.
• Provide exceptional customer service to borrowers, ensuring their concerns are addressed promptly and professionally.
• Participate in training and development programs to enhance your leadership and management skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in field collection or a similar role in the financial services industry.
• Proven track record of achieving collection targets and improving collection efficiency.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Proficiency in using Kredivo Group's proprietary collection software and other relevant tools.
• Knowledge of Indonesian financial regulations and collection best practices.
• Ability to work independently and as part of a team in a fast-paced, high-pressure environment.

🛠️ Keahlian

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